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Supporting a Friend in Grief

A heartfelt “I am sorry for your loss” and offering support remains about the most meaningful gesture to those grieving over the loss of a loved one. Grief is a unique, personal experience. It is not something to fix, but a journey to accept. This is why attempting to go further to “make things better”… Read the Rest…

Are You Culturally Competent?

The ability to work successfully across cultures is crucial for employers. This is called “cultural competence” (a term coined by social worker Terry Cross, MSW, in 1988). Cultural competency can be applied to an organization or an individual employee. Here is what it means for you: Possessing a set of behaviors and attitudes that allow… Read the Rest…

Plan Your Time Off

Here’s a switch: For your New Year’s resolution this year, commit to planning your time off more effectively and start checking off all those items on your “bucket list.” Avoid the result of not thinking through your time off—often it becomes watching TV, “hanging out,” or having time nibbled away only to have Monday morning… Read the Rest…

Boosting Self-Confidence to Achieve Goals

No matter what your goals are in 2015, staying pumped and staying energized usually begins at an inspiring moment, but action steps maintain this momentum. Remember this: “Success is attracted to action.” To boost self-confidence, take action with steps, “sub-steps,” and if needed, “sub-sub-steps” so you don’t feel overwhelmed. Expect normal lulls in motivation and… Read the Rest…

Responsiveness: A Secret to Great Customer Service

You won’t be able to solve all your customers’ problems and deal with their inquiries immediately, but you can reduce their stress (and have a better day yourself) if you do the following: 1) let them know they are heard; 2) let them know that you are concerned as much as they are about an… Read the Rest…

Managing Your Brand

You surely know Nike shoes’ motto is “Just Do It,” and “McDonald’s is “You Deserve a Break Today.” You also have a brand motto. That’s right—your reputation. What do you think it might be right now? Think about this: You either control this message or you let it emerge by default. A blind survey might… Read the Rest…

Holiday Drinking and Driving Don’t Mix

Holiday drinking and driving don’t mix. On average, a drunk driver will drive 80 times under the influence before his or her first arrest. One person in the U.S. is killed in a drunk-driving incident approximately every 35 minutes—about 40 people a day. Ninety percent of all drunk drivers had someone sober nearby who could… Read the Rest…

Master the Teachable Moment

A teachable moment is an opportunity in which circumstances make teaching easiest. This is a powerful tool in parenting and therefore deserves strong consideration. Since teenagers are typically the most resistant to parental advice, parents value teachable moments. However, they can seem few and far between. The good news is that you can facilitate their… Read the Rest…

Write Your Performance Improvement Plan

Having performance-at-work issues? Consider writing your own performance improvement plan. Don’t shy away from this tool that you may associate only with employees who have bigger performance problems. Employees who are proactive and take initiative when performance lags are an impressive and rare group. Join them with these steps: 1) Make a list of the… Read the Rest…

Let Go of Money Mismanagement Denial

Using denial to cope with money troubles is a common roadblock to help. Denial is about hoping that a solution will appear even without a plan to make it happen. If this sounds like you, avoid drifting where this torrent of stress may lead. Your first step may not be financial counseling, but rather short-term… Read the Rest…