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How to Receive Criticism Well

Handling criticism well is a workplace skill but there are ways to build emotional resilience to it. 1) Criticism doesn’t mean you’re wrong, but some truth probably exists. Search for it. 2) One complaint does not mean everyone feels the same way. 3) Criticism may originate from a reaction to only a small part of… Read the Rest…

Soft Skills to Know: Being Courteous

It’s been said that courtesy is a quiet power. Having a door held open while carrying an armful of packages is a welcomed common courtesy. Extended courtesies are even more powerful because they are not expected. They show extra effort you expend to please someone like a customer, causing that person to feel valued and… Read the Rest…

Workplace Cubicles: Civility and Courtesy Tips

Do you practice common courtesies with cubicle coworkers? Rules to consider: 1) Remember, you have neighbors. Be self-aware regarding speech topics, tone, and volume. 2) Cubicle workers often complain about disruptions. Minimize them by creating traditions that reinforce everyone’s role as a gatekeeper in maintaining an effective work environment. 3) Use staff meetings to discuss… Read the Rest…

Soft Skill to Know … Critical Thinking

Are you a critical thinker? Critical thinking is your ability to make decisions or judgments based on thoughtful steps taken to produce more answers that are accurate and reliable. Critical thinking isn’t just an expression suggesting one think through a decision. Critical thinking is also a learned skill and a large field of study that… Read the Rest…

Be an “Active Listener” to Improve Relationships

“Active listening” is a critical skill for professional counselors. It’s used to help clients feel they are being truly heard. The term “active listening” actually originated in business literature to help managers communicate more effectively. You can benefit from these skills too. Here’s how: 1) When listening to another person, show your interest by changing… Read the Rest…

Show Management Your Commitment

Ask managers what they value in employees and you’ll hear “dependable,” “self-motivated,” “rises to the occasion,” or “has a positive attitude.” These all represent “commitment.” Are you demonstrating behaviors that prove the commitment you feel? See if the following behaviors can better show you’re an engaged and committed employee: Click here to download the entire… Read the Rest…

Reducing the Risk for Dementia

Research continues making advancements in our understanding of Alzheimer’s. The strongest risk factors are age and family history. No sure-fire cure exists, but research supporting suggestions for possibly preventing or at least attempting to delay its onset do exist: 1) Keep your mind active using stimulating activities such as puzzles and word games; 2) Stay… Read the Rest…

Get Your 2015 Budget on Track

If getting off on the right foot financially in 2015 sounds good, and you’re determined to start a budget that you will stick with, follow these tips: 1) forget a crash diet budget. A crash diet budget is one where you decide to give up every bit of fun and extraneous expense. Doing so eventually… Read the Rest…

Supporting a Friend in Grief

A heartfelt “I am sorry for your loss” and offering support remains about the most meaningful gesture to those grieving over the loss of a loved one. Grief is a unique, personal experience. It is not something to fix, but a journey to accept. This is why attempting to go further to “make things better”… Read the Rest…

Are You Culturally Competent?

The ability to work successfully across cultures is crucial for employers. This is called “cultural competence” (a term coined by social worker Terry Cross, MSW, in 1988). Cultural competency can be applied to an organization or an individual employee. Here is what it means for you: Possessing a set of behaviors and attitudes that allow… Read the Rest…